As an administrative user, you are able to view Service Priorities from within Records Management | Administration | Manage Organizations. Priorities guarantee the timeframe within which Iron Mountain will pick up or deliver orders that are received prior to an established cutoff time. At least one Priority level must be set; priorities display in the Details screen of the cart. A customer can have the following Priorities:
|
PRIORITIES |
|||
|
Priority |
Order Receipt Cutoff |
Service Provided By |
Order Type |
|
Next Day Retrieval Service |
3:00 p.m. |
5:00 p.m. on the next business day |
Retrieval Order |
|
Half Day Retrieval Service (Premium Service Half-Day must be selected in the User Profile to enable the user to access this permission) |
10:00 a.m. |
5:00 p.m. on the same business day |
Retrieval Order |
|
3:00 p.m. |
12:00 p.m. (noon) on the next business day |
Retrieval Order | |
|
Rush Retrieval Service (Premium Service Rush must be selected in the User Profile to enable the user to access this permission) |
Before 3:00 p.m. |
Within three hours on the same business day |
Retrieval Order |
|
After 3:00 p.m. |
11:00 a.m. on the next business day |
Retrieval Order | |
|
Normal Pickup Service |
Any time |
Within two business days |
Pickup Order |
|
Scheduled Service (This priority is not listed in Service Priorities; however, it is an option for all users from within the Detail screen of the cart.) |
None |
At a scheduled time prior to 5:00 p.m. on a user-selected date Note that the user is only able to select a date that occurs after the next available service date, which is based on the Service Provided By time in the Shipping Priorities available to them. |
Retrieval Orders and Pickup Orders |